Pa. to Electricity Suppliers: Fix Billing Problems – 866-572-2274

June 01, 2011|By Andrew Maykuth, Inquirer Staff Writer

The Pennsylvania Public Utility Commission, responding to an Inquirer article about potential overcharging by several residential electricity suppliers, has called upon the power industry to comply with PUC billing regulations.

In a letter dated Friday, the PUC ordered the state’s electric utilities and more than 100 licensed electricity suppliers to disclose any billing irregularities and “planned corrective measures.”

The PUC’s letter was prompted by a May 15 Inquirer article that showed how a Brooklyn electricity supplier had failed to disclose its rates on customer bills, and how another supplier had mistakenly billed 5,770 residential customers for sales tax.

The PUC, concerned that the billing goofs could undermine consumer confidence in Pennsylvania’s nascent deregulated electrical markets, gave the suppliers until June 10 to account for their billing practices.

Irwin A. “Sonny” Popowsky, the state’s consumer advocate, whose office had pursued two complaints from Inquirer readers, welcomed the PUC’s letter.

“Once the commission learned of the problems, it acted promptly and proactively,” Popowsky said. “This kind of response is necessary in order to maintain confidence in the electric market.”

Under the state’s Electric Choice Act, which took full effect Jan. 1 for Peco Energy Co. customers, traditional utilities such as Peco became solely distributors of power.

Customers can choose an alternative supplier that generates the power, often at a discount, or they can allow Peco to provide service at a default rate known as the “price to compare.” About 300,000 of Peco’s 1.6 million customers have switched since Jan. 1st.

Although Peco bills customers on behalf of the suppliers, the utility says it does not review the information and is not responsible for supplier billing lapses.